The Big Picture

Organized retail crime (ORC) is evolving fast—blending in-store theft with digital fraud. Retailers making progress through tougher laws, AI, and collaboration, but big gaps remain.

Key Challenges

• Retailers still silo store vs. e-comm investigations
• ORC definition is outdated, focused mainly on physical theft
• Too many platforms for intelligence sharing—no single standard
• AI fraud tactics (deepfakes, social engineering) are advancing rapidly

Emerging Solutions

• AI video analytics for faster theft detection
• Unified commerce + loss orchestration: merge data, teams, and systems
• Federal push for broader fraud/ORC intelligence sharing
• Solution providers teaming up across physical + digital

Bottom Line

Progress is real, but uneven. The future of fighting ORC lies in unifying channels, data, and defenses—and moving from reactive whac-a-mole to proactive, AI-powered prevention.

Retail's Most Wanted is presented by LVT and the Attorney General Alliance.