Everyone agrees customer experience matters. Everyone agrees AI will transform business. So why is almost nobody actually doing anything about it? Dan and Matthew dig into new research showing that 93% of C-suite leaders say their digital CX needs improvement - even though they know it drives revenue. The problem isn't technology as much as it is imagination. While companies chase efficiency gains they can put in a spreadsheet, they're missing the bigger opportunity to fundamentally reimagine how they serve customers.

Details in the Show:

* Why 76% of enterprises feel behind on AI transformation

* The difference between efficiency gains and relationship innovation

* How ChatGPT's retro campaigns signal something deeper about consumer AI

* How autonomous lawn mowers help us think about CX

About ON_Discourse

ON_Discourse is a private community of C-suite leaders, investors, and innovators who come together to challenge assumptions, sharpen ideas, and drive transformation through discourse. 

As an experiment in modern discourse, the show’s hosts co-founders, Toby Daniels, Dan Gardner, and Head of Discourse, Matt Chmiel, explore how emerging technologies, such as AI are reshaping business, creativity, and culture, grounded in the real-world experiences that emerge from our community’s private Group Chats.

Learn more about becoming part of the community: ondiscourse.com

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