The Customer Journey Mismatch: A Cautionary Tale
Description
In this solo series episode, Bill Caskey shares a revealing story about witnessing poor customer service at a store he visited recently, where a salesperson failed to meet a customer at their knowledge level when discussing smartwatch options.
He uses this experience to illustrate a crucial sales lesson: the importance of understanding where customers are in their journey before attempting to sell.
Caskey emphasizes that improving close rates requires asking the right questions and meeting prospects where they are, rather than making assumptions about their knowledge or needs.
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United States
