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The Customer Vortex: How to Make Growth Repeatable

The Customer Vortex: How to Make Growth Repeatable

Update: 2025-11-03
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In this conversation, we sit down with Jim Darragh, five-time exit leader and former CEO of Totalmobile, to unpack how simple differentiation, coachable teams, and predictable go-to-market motion drive repeatable growth.​

​Filled with humour, Jim shares how clarity was the through-line from his rugby start in IT distribution to leading a £100m SaaS transformation.​

We unpack how alignment turns strategy into scale, tracking Jim’s path from hands-on sales to five exits, and Totalmobile's transformation. Clear differentiation, coachable teams, and a predictable go-to-market form a simple system that wins on purpose.

You’ll hear:​

  • How to create a “customer vortex” that pulls in the next buyer​
  • Why Predictability x Repeatability = Scalability​
  • How to hire for coachability, not just experience​
  • Why culture powers the engine
  • And why simplicity matters

The conversation lands with three crisp takeaways: 

  1. Define your differentiators and say no to everything else
  2. Assemble the right people and make them a real team
  3. Build operating rhythms that make growth forecastable

​If you’re scaling a B2B tech company or sharpening your GTM focus, this one’s a field guide to clarity and growth.

Subscribe and why not share with an aspiring leader who needs clarity (don't we all!)

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The Customer Vortex: How to Make Growth Repeatable

The Customer Vortex: How to Make Growth Repeatable

Amplified Group