Primary care is the backbone of the health care system. So the question is, how do you keep the primary care system itself healthy? That’s the timely topic of this Healthy Conversations episode, where Sree Chaguturu, MD, Executive Vice President and Chief Medical Officer for CVS Health, addresses the challenges of delivering the right care at the right time, and in the right place. As he puts it, “Almost 80% of individuals in America say that they're unsatisfied with their current health care experience. The average wait time to see a primary care physician is almost one month. But when you do have primary care, great things happen.”

While primary care has been largely under-invested in over the last few decades, Dr. Chaguturu notes that the development of an omnichannel health care approach – in person, in clinic, virtually, or at home – is helping amplify accessibility. He also describes how an emphasis on value-based care can benefit both HCPs and consumers. In the end, as he says, “There is not going to be one right answer. We need all of these different models to succeed, to get primary care to a better state than what it is today.”

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• Primary care services
• Virtual primary care