The Flex Stay Revolution with Tiffany Moldovan of Beach Realty - Vacation Rental Show
Update: 2025-12-03
Description
The Outer Banks of North Carolina has long been the exception to vacation rental market volatility, a place where generational families returned year after year for traditional Saturday-to-Saturday seven-night stays. That stability is being disrupted in ways property managers everywhere need to understand. In this episode of The Vacation Rental Show, host Lynell Gordon speaks with Tiffany Moldovan, Director of Property Management at Beach Realty, about managing through one of the most dramatic market transformations in recent vacation rental history and what other markets can learn from their experience.
What you'll learn:
- How one market saw 10,000 additional short stays while losing 9,000 seven-night bookings in a single year
- The pricing strategy that yields 120 percent of weekly rates through flex stay combinations
- Why travelers drove demand for shorter stays years before software could automate the pricing
- Data-driven tactics that convince resistant owners to embrace flex stays and maintain profitability
- Converting OTA guests to direct bookings through SMS marketing and urgency-based deadlines
- How booking windows compressed from 180 days to 60-90 days and what that means for revenue management
Tiffany Moldovan has been in vacation rental management since 2012 and currently oversees approximately 450 properties at Beach Realty, one of the mid-sized management companies serving the Outer Banks market. Her experience spans the dramatic post-COVID shift from traditional seven-night stays to flex day demand, and she's developed systematic approaches to help owners navigate this transformation. As a member of the Outer Banks Association of Realtors board of directors, Tiffany brings both operational expertise and market-level insights to understanding booking trends, traveler behavior, and competitive positioning.
In this conversation, Tiffany shares how Beach Realty implemented length-of-stay pricing that ensures owners never receive less than 60 percent of weekly rates on three-night stays, the zone-based property manager structure that allows personalized service at scale, and why showing owners year-end profit numbers matters more than per-booking anxiety. She reveals the unexpected success of one owner's 40-property portfolio after pulling the trigger on flex stays across every unit, discusses the challenges of operating in a remote island market where Amazon delivery takes three to four days, and explains why OTA presence has become essential even in traditionally direct-booking markets.
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👉 RSS - https://feeds.fame.so/the-vacation-rental-show
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Previous guests include: Jim DeVos of Best Beach Getaways, Stacy Wesson of Cascara Vacation Rentals, Michael Friedman of The Simple Life Hospitality, Steve Caron of Inhabit, John An of TechTape, Jessica Gillingham of Abode Worldwide, Justin Ford of Breezeway, Mahwussh Alam of One Perfect Stay, Lisa Stinnett of Inhabit, and many more.
Check out the three most downloaded episodes:
- Vacation Rental Stories: Episode 63 - Driving Innovation and Partnership
- Homeowners Become Family with Michael Godfrey, Owner of Michael’s Vacation Rentals
- Life in Maui as a Property Manager with Scott Jordan, Owner of Maui Life Realty
Are you a vacation rental industry leader looking to share your expertise? We're seeking innovative voices to join our conversation about growing and scaling vacation rental businesses.
The Vacation Rental Show reaches thousands of property managers worldwide. We're particularly interested in perspectives on:
- Scaling your vacation rental portfolio
- Optimizing guest experiences
- Revenue management strategies
- Industry trends and market insights
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