The Future Is Integrated: Smarter CX through AI-Driven Product Suites
Update: 2025-05-26
Description
Olgay Taş, VP, Product Development at Etiya discusses:
- Why telcos are shifting towards enablement solutions rather than just relying on standalone product offerings
- The impact of AI-driven product suites on agent efficiency and customer experience
- The biggest cost drivers in sales and support operations, and how AI-driven product suites can optimize or reduce them while still maintaining high-quality service
- How businesses can leverage customer data to personalize interactions and drive loyalty through AI-driven sales and customer service solutions
- Emerging trends in AI and automation that will redefine solution suites in the coming years
- Next steps for companies that want to start integrating AI-driven sales or customer service product suites
To learn more, visit www.etiya.com
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