In this episode of Besties & Bubbles, Mel and Audrey discuss the impact of automation and AI tools on customer service, the decline in face-to-face interactions, and the importance of maintaining human connections in an increasingly automated world. They share their experiences, observations, and actionable tips for hospitality businesses to enhance service standards and meet customer expectations. Listen for practical advice, honest conversations, and plenty of laughs, all while celebrating the art of hospitality.

(00:55 ) The Impact of Automation on Hospitality

(02:21 ) The Decline of Customer Service

(03:32 ) Balancing Technology and Human Interaction

(07:26 ) Customer Expectations in Modern Hospitality

(11:57 ) Reviving the Art of Service

(15:36 ) Challenges in Hospitality Training

(22:49 ) The Importance of Customer Experience

(36:10 ) Finding the Balance: Technology and Human Connection

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