DiscoverChange Management Review PodcastThe Hidden Dangers of Focusing Excessively on Operational Efficiency with Filippo Passerini
The Hidden Dangers of Focusing Excessively on Operational Efficiency with Filippo Passerini

The Hidden Dangers of Focusing Excessively on Operational Efficiency with Filippo Passerini

Update: 2024-03-20
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In this episode Filippo Passerini reveals why when innovating business processes you should not overlook customer experience and the consequences of doing so.
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The Hidden Dangers of Focusing Excessively on Operational Efficiency with Filippo Passerini

The Hidden Dangers of Focusing Excessively on Operational Efficiency with Filippo Passerini

Theresa Moulton