The Human Side of Digital Healthcare
Update: 2025-10-15
Description
"What does it take to deliver care with a human touch in a digital-first world?
In this Crafting Bharat special feature, Anubhav Mehrotra, Head of CX at Tata 1mg, joins Shalil Gupta, MD at Ozonetel, for a conversation on how technology and empathy are coming together to transform the healthcare experience for millions across India. A glimpse into how India’s homegrown innovations are quietly powering the nation’s journey toward more connected, accessible, and compassionate care.
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