The Intersection of Patient Experience and Safety
Update: 2021-06-07
Description
As National Director of Patient Experience at Compass One Healthcare and its subsidiary, Crothall Healthcare, Grant Randall knows the importance of patient experience and satisfaction. Factors such as the perception of safety in a healthcare environment create the reality – a hospital can do everything it can to make a patient safe, but customer satisfaction scores will go down if the experience doesn’t match reality.
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