(00:00:00 ) The Silent Internet

(00:00:13 ) AI's Blindness to Messy Data

(00:01:11 ) The Walled Garden and Its Limitations

(00:03:23 ) The First Creature: Permission Drift

(00:10:29 ) The Second Creature: Orphaned Teams

(00:15:43 ) The Third Creature: Rotting Data

(00:20:20 ) The Fourth Creature: Shadow Sites

(00:24:42 ) The Fifth Creature: Hallucinations

(00:28:59 ) The Governance Ritual

(00:37:44 ) Call to Action and Next Episode Preview



Your intranet’s silence is not peace—it’s warning.
In this episode, we uncover why AI tools like Microsoft 365 Copilot, search, and enterprise agents don’t read your intentions… they read your residue: broken permissions, ROT data, orphaned Teams, shadow sites, and a sprawl that’s been quietly expanding for years. You’ll learn the five governance binds—Information Architecture, Lifecycle, Sensitivity Labels, DLP, and Retention—and why your AI will hallucinate until these foundations are clean. Through vivid metaphors, real admin stories, and before/after Copilot examples, this episode reveals how to stop your digital workplace from lying to you. What You’ll Learn in This Episode 1. Why AI Reflects Your Mess, Not Your Mind

• AI grounds answers in whatever SharePoint, OneDrive, Teams, and Outlook expose.
• Outdated PDFs, drafts buried in deep folders, and mislabeled content create confident but incorrect responses.
• Clashing permissions cause Copilot to miss the “real” document entirely.

2. The Lie of the Intranet

• Your intranet isn’t a garden—it’s an archive that remembers every bad choice.
• Overly complex metadata drives users back to folder chaos, causing ROT data to multiply.
• External systems (Confluence, Jira, Google Drive) remain invisible to AI, creating gaps the model tries to “fill.”

Meet the Four Creatures Hiding in Your SharePoint Creature One: Permission Drift — Doors That Open Themselves

• How inherited permissions break quietly over years.
• Nested groups and old guest accounts create shadow access.
• The fix: “Who can access?” vs. “Who should?”—run the diff and close the cracks.

Creature Two: Orphaned Teams — Rooms With No Stewards

• Teams with no owners remain active through connectors and bots.
• Inactive ≠ safe. Sync paths, guests, and flows keep leaking information.
• A 90-day activity audit and required two-owner model restores stewardship.

Creature Three: ROT Data — The Fog That Feeds Hallucinations

• Duplicate versions, “Final_v7,” outdated copies… this is Copilot’s swamp.
• ROT hides the authoritative source and buries search precision.
• Use content inventory, duplicate detection, lifecycle rules, and sane metadata.

Creature Four: Shadow Sites — Strays Wandering From the Cold

• Unmapped subsites and microsites confuse search ranking and user trust.
• Content sprawl creates parallel truths.
• Hub-and-spoke IA, naming conventions, and required purpose fields bring strays home.

The Hallucination: When Copilot Wears Your Face

• Hallucinations happen when the model is working in the dark.
• Over-restriction starves grounding; over-permissiveness floods it.
• Measure:
  • Citation Precision
  • Answer Variance
  • Access Mismatch

Cleaning the ground—not tweaking prompts—reduces hallucinations. The Five Governance Binds That Hold the House Together 1. Lean Information Architecture

• Hubs as anchors.
• Two required fields: Purpose + Content Type.
• Content types named in human language: Policy, SOP, Record, Reference, Working Doc.

2. Lifecycle Management

• Create → Attest → Archive → Dispose
• Owners confirm purpose, labels, guests, and connectors every 180 days.

3. Sensitivity Labels

• Labels as circuits, not stickers.
• They enforce sharing rules, indexing rules, and inheritance across the structure.

4. Data Loss Prevention (DLP)

• Controls at the exit points: alerts, blocks, business-justified overrides.
• Protects against accidental exfiltration—not just malicious actors.

5. Retention

• Time as governance.
• Working (30 days), Reference (180 days), Records (7+ years).
• Disposition reviews create audit-ready evidence.

Real Admin Stories

• A policy hidden behind broken permission inheritance caused Copilot to cite a 2019 PDF.
• After IA cleanup, collapsing inheritance, and aligning labels—same prompt, new accurate citations.
• Clearing ROT reduced a 12-result search page down to 2 authoritative results.
• Orphaned Teams with active connectors leaked logs until the room was archived.

Immediate Actions (Do These Before Turning On More AI)

• Run a permissions diff on your top five hubs.
• Disable ad-hoc item links on all Confidential and above labels.
• Enforce two owners per Team/Site with 180-day attestation.
• Publish two required metadata fields: Purpose + Content Type.
• Apply default retention to your three highest-volume libraries.
• Archive one orphaned Team end-to-end and measure the Copilot improvement.

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