"As Larry Senn once said, 'Every company has a culture—whether they've defined it or not. The question is whether that culture is happening by design or by default.'

In our last episode, we introduced the idea of value creation—why it matters and how it shows up at Klassen. But strategy alone doesn’t build great companies. What really shapes a business is how people behave—day in and day out.

It’s about how we treat each other. How we build trust. How we take ownership, grow through feedback, and show up for the team when it counts.

This four-part series is about the principles that guide those behaviors—the ones that hold us together when things are moving fast, and help us build something that lasts.

Today, I’m sitting down with our CEO, John-Mark Ferguson, as we take a deeper look into what we call: the Klassen Code."

We Improve: No thumb-sucking.  
Take action, do the hard thing, and have the hard conversation. Show up in person. We gather data, analyze, design, implement, evaluate, and repeat. We pursue growth, spot opportunities, and take initiative. Progress doesn’t happen by accident—it’s a result of continuous learning and looping through the improvement process.