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In this episode of G&T: Sips & Giggles: The Lock In, Glenn and Tina Leggs Tantrum discuss their frustrations with chatbots and automated phone systems. They share stories about how these technologies, intended to improve customer service, often lead to endless loops, misunderstandings, and increased frustration.

They also touch on how companies save money with these systems at the cost of customer satisfaction and suggest that a law should mandate an easy override to speak directly to a human. The duo invites listeners to share their own experiences with chatbots and automated services, promising to feature some of the best stories in a future episode.

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