The New Rules of Frequent Flying: How Loyalty Programs Are Being Redefined
Description
Airline loyalty programs have long been considered highly valuable assets, generating significant revenue through credit card partnerships and brand affiliation. However, recent changes have made earning and redeeming miles increasingly complex, prompting frustration among everyday travelers. Lounges are overcrowded, and higher spending thresholds mean only top-tier customers maintain easy access to premium perks. Meanwhile, regulators are scrutinizing these programs for their lack of transparency and consumer fairness, leaving the future of airline loyalty uncertain.
Read the feature story: Are Loyalty Programs Fair? The Backlash Against Airlines’ Most Valuable Asset
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