The Power of Open-Ended Questions
Update: 2018-09-04
Description
Often, managers feel frustrated when the practice is faced with problems and they hit a brick wall with solutions. What many fail to realize here is that they are not alone in the business. There is a room full of resources that could potentially contribute to a remedy.
A powerful secret tool for diagnosing and finding solutions for different operational issues is open-ended questions. When you ask your team members open-ended questions, you leverage their skills and expertise versus coming up with all the solutions by yourself and dictating what to do. For example, ask your team members questions like, “how can we reduce the number of no-shows?” or “what solutions can we implement to free up the bottleneck at the front desk?” These thought-provoking questions not only opens up more possible solutions for you, it also empowers your staff to feel more like a stakeholder in the practice.
A powerful secret tool for diagnosing and finding solutions for different operational issues is open-ended questions. When you ask your team members open-ended questions, you leverage their skills and expertise versus coming up with all the solutions by yourself and dictating what to do. For example, ask your team members questions like, “how can we reduce the number of no-shows?” or “what solutions can we implement to free up the bottleneck at the front desk?” These thought-provoking questions not only opens up more possible solutions for you, it also empowers your staff to feel more like a stakeholder in the practice.
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