We may not be able to control the actions or feelings of others, but we can't deny our influence on them. In this episode, Emil explains how to maximize that influence. He shares the key to creating safety through listening and understanding and why it's important to be seen as a reasonable person.

How to "understand the crap out of someone":
1. Understand their perspective and the story behind that perspective. By doing this you can understand their feelings.

2. Validate their perspective. Share facts that may validate parts of their story. If this is not possible, validate the feelings behind their story.

Make sure to check out Emil's book for corporate training, Confidence in Conflict- Helping businesses turn breakdowns into breakthroughs.

For more on how to successfully navigate disagreements (and potentially change someone's mind) listen to Emil's episode,  "Keeping Your Cool (and Your Friends) During an Election Year" 

Get your own copy of - You Can Turn Conflict into Closeness