In The Superpower of Empathy, host Naomi Smith explores how association leaders are turning the often-overlooked quality of empathy into a strategic force—for both their teams and their members.

Martina deSole, Director of ENOLL, opens up about facing burnout within her team early in her leadership—and how empathy and structured mental health policies helped rebuild trust and resilience. Birgit Poniatowski, Executive Director of the International AIDS Society, shares how long-term community engagement and active listening are central to the IAS's global impact.

Also featuring leadership strategist Ole Petter Anfinsen, who explains why failing to truly listen is a fast track to disengagement and organisational decline.

This episode is the final episode of Unlocking the Art of Exceptional Leadership, a three-part podcast series from Boardroom Magazine, produced in collaboration with ESAE, and powered by Congrex Switzerland.