Discover the Value of AI in Healthcare

Are you interested in using AI tools to drive operational efficiencies within your organization, but not sure where to start? Listen in as two industry experts from HIMSS and Oracle discuss how AI is helping to transform healthcare operations and how to consider implementing AI technology in a healthcare organization. Hear about how AI is being used in healthcare today, risk factors to consider before implementing AI tools, and how AI can be used to boost clinician satisfaction while helping to reduce operational waste.

Featuring:

Mary Ann Borer, Senior Copywriter, Strategic Marketing Services, HIMSS

Matt Patterson, Executive Director of Oracle Health AI, Oracle

Listen as they discuss:

-        How AI is being used in healthcare IT today and the impact it is having on the industry (1:00 )

-        Key factors that are important to consider before implementing AI technology in healthcare systems (6:45 )

-        Clinical and healthcare business workflows that may be best suited today for AI applications (8:20 )

o   Automation vs augmentation

-        Key risk factors to consider when adopting AI in clinical practices (12:20 )

-        Which aspects of AI may add the most value to help improve the efficiency of current processes (15:22 )

-        What’s to come for healthcare AI in the future (21:35 )

Notable quotes:

“My number one area of opportunity in healthcare, that’s best suited right now, today, for artificial intelligence is addressing physician and clinician burnout.” – Matt Patterson (9:47 )

CTA:

Learn how Oracle is working to reduce the documentation burden on physicians and elevate the patient experience with the Oracle Health Clinical AI Agent.

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Episode Transcript:

00:00:00 :00 - 00:00:38 :08

You're listening to Perspectives on Health and Tech. A podcast by Oracle with conversations about connecting people, data, and technology to help improve health for everyone. In this episode, you'll hear a conversation recorded by HIMSSCast where the host and guest speaker delve into unlocking the value of AI within healthcare. Your host for this session is Mary Ann Borer and the guest speaker is Matt Patterson.

 

00:00:38 :10 - 00:01:05 :11

Mary Ann

Hi, I’m Mary Ann Borer with HIMSS. Today I'm joined by Matt Patterson, executive Director of Oracle Health AI at Oracle, and we'll be talking about unlocking the value of AI within health care. Matt, thanks for joining us today.

Matt

Thanks for having me, Mariana. I'm excited to be here.

Mary Ann

Wonderful, Matt. Can you start off by telling us a little bit about how artificial intelligence is being used in healthcare IT today, and what impact does it have on the industry?

 

00:01:05 :13 - 00:01:31 :21

Matt

Yeah, absolutely. And I'll start just kind of a brief introduction of my, my experience here leading into, what's been one of the most exciting chapters in my career. But I've spent about 15 years in health care, serving in a variety of different health care entities across the globe to extract value from technology investments. So have had the opportunity to really work with some large scale players across the globe.

 

00:01:31 :23 - 00:01:56 :14

Matt

And that's enabled me to learn some from some of the most innovative, forward thinking leaders across the industry on a variety of use cases. So I really started, in the heat of the adoption of core EMR technology during the meaningful use era. And throughout that journey, you know, 15 years ago till today, standing up care management programs to support value based care, you know, revenue cycle optimization initiatives.

 

00:01:56 :14 - 00:02:22 :03

Matt

Most recently, I led a venture around, a lab is strategy to advance diagnostic capabilities, which is another topic, but one that I believe, you know, diagnostics has so much room for, for growth in the future. But that's often back of mind for health care organizations today. But again, as I noted, this AI initiative is really the most fun that I've had in my career.

 

00:02:22 :05 - 00:02:54 :01

Matt

Of really just the value that it's bringing to healthcare professionals. To start off, just, you know, backing up a little bit around AI and healthcare, it's obviously the buzz of the last, you know, 12 plus months. But AI has been in health care for nearly half a century, and I refer to it as classic AI. It's used to carry out a specific task that a human typically performs, recognizing patterns and data to predict and drive what might happen next, or summarize what's already happened.

 

00:02:54 :03 - 00:03:28 :13

Matt

Or making suggestions. What's really happened in the last 12 plus months is within healthcare is leveraging generative AI. That's the newest development in healthcare that leverages massive amounts of data and computing power to look at things in a much broader context and generate something completely new. So GenAI generate documents that can summarize existing information. It can translate a document and extract information and classify text based on a specific request.

 

00:03:28 :15 - 00:04:07 :01

Matt

ChatGPT is obviously if anybody has actually tested that, it's a really good example of ask a question and it will give you a very succinct, summarized answer that's structured better than a lot of what humans can do. And so that's really where we're seeing this substantial shift in the healthcare industry is this shift from classic AI, which is if this happens, then I can drive this result to generative AI that truly can create something completely new around automation of administrative tasks, looking at precision medicine, etc..

 

00:04:07 :03 - 00:04:29 :06

Matt

And as you think about just the impact on what generative AI can really bring to healthcare AI, I go back to what Bill gates, an article he wrote in 2023 after he really he had a meeting with OpenAI and it started to click for him around what AI is really going to mean foundationally for a variety of industries.

 

00:04:29 :06 - 00:04:55 :15

Matt

But, you know, in his article, he was kind of focusing on health care. And, and he said this “AI will become as fundamental as the creation of the personal computer. It's going to change the way people operate to face some of healthcare's most significant challenges and rising costs, lack of equitable access and aging populations, doctor, nurse burnouts and global pandemics.”

 

00:04:55 :17 - 00:05:37 :22

Matt

We're already seeing a lot of those impacts at different levels, leveraging GenAI so, you know, rising he mentioned rising costs. Today we're, we're driving operational efficiencies across health care around more efficient scheduling, claims processing, supply chain management and eliminating waste of supplies through real time forecasting, timely interventions of care that can eliminate readmissions and higher acuity costs.

 

00:05:37 :22 - 00:06:06 :16

Matt

So we're impacting the cost curve already through AI, lack of equitable access to care. Social determinants of health is a big thing that we're embedding into a EMR today to provide an Uber ac