In an increasingly online post-COVID world, e-commerce accounts for a growing amount of all commerce, and customer expectations are higher than ever. For shoppers, the e-commerce world means any item is available at their fingertips, ready to ship in the blink of an eye. But the myriad steps involved along the journey are tremendously complicated.

In this episode, we hear from Ron Kyslinger, Advisor to THL, and Marc Austin, Chief Solutions Officer at Fortna. Together, we’ll follow the journey of automation from the moment a customer searches out an item, examines ratings and reviews and adds it to their cart, all the way to its arrival at their door.

Key takeaways from this episode:

• How product information is integrated into the seamless shopping experience customers see

• How automation streamlines the shipping process to optimize efficiency

• Why automation is transforming – not eliminating –  jobs for factory workers

• What challenges are facing retailers today and how automation technology can help

To learn more about THL’s cross-sector strategy to uncover opportunities in emerging technologies, visit THL.com/automation.