Mortgage brokers have always been on hand to support and deliver solutions for a variety of borrowers on what remains one of the largest and most emotive financial decisions they are ever likely to make. But how has the mortgage advice process changed following a string of events which have put personal and household finances under even greater scrutiny and resulted in an increasingly complex housing and mortgage market?

Host and property expert Phil Spencer speaks to Andrew Montlake, managing director of Coreco and chairman of the Association of Mortgage Intermediaries (AMI) and Charlotte Bates, co-founder of BatesWilcox Mortgage Solutions about the evolution of the mortgage advice process, how people are looking to receive this advice in the modern age and the challenges and opportunities facing mortgage brokers in the current market.

The latest episode in series 4 of Barclays award-winning Mortgage Insider podcast also sees the trio discuss the impact of technology, explore how to develop relationships with clients remotely, the use of social media, mental health and well-being in addition to how the industry is embracing diversity, inclusion and equality.

They also offer their predictions for the rest of 2023 and beyond as brokers, borrowers and lenders adjust to the new interest norm.

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