In this podcast, Sharon Constançon explains how company secretaries and governance professionals can use their communication skills to improve the effectiveness of the board, creating the perfect environment for decision-making. Sharon outlines how company secretaries can learn communication skills as part of their career development and how they can use them to handle a range of difficult conversations. She describes tactics for tailoring communication styles to individuals to ensure the message is best received, enabling company secretaries to build trust while remaining authentic and allowing them to be a confidante for the directors. Sharon argues that communication is most effective when we take a caring, empathetic approach that acknowledges the human side of our colleagues and the challenges they face.

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