We're back for season 5!

Back in the studio and back with a new guest to help us launch Clarity Studios new feature film, The end of travel as we know it.

Kyle Daniels is back as host and joined by Clarity CEO, Pat McDonagh, Operations Director, Steve Riley, and our special guest Jo Causon, CEO of the Institute of Customer Service.

During this episode, we look back on the last 12 months and how the pandemic has impacted customer service. Are companies making the most of homeworking? What are the biggest challenges being face by customers, and what can businesses do to embrace the end of customer service as we know it?

All this and more on the number one travel management podcast, Absolute Clarity!

For more information about the Institute of Customer Service, please visit https://www.instituteofcustomerservice.com/

For more information about Clarity Studios, please visit www.claritybt.com/clarity-studios