The one with LinkedIn trust & confidence - Sam Stern LinkedIn Sr Mgr Customer Experience E153
Description
š¤šļøCustomer Experience at LinkedIn āThe one with LinkedIn trust & confidenceā with Sam Stern Senior Manager Customer Experience at LinkedIn in CX Passport Episode 153š§ Whatās in the episode?...
CHAPTERS
0:00 Introduction
4:04 Customer Experience at LinkedIn
9:11 Converting Insights into Action at LinkedIn
17:00 Creating a customer-centric culture
21:56 Customer Culture Success stories - Cleveland Clinic
27:46 1st Class Lounge
32:17 Customer Experience driving tangible improvement
36:10 Contact info and closing
If you like CX Passport, I have 3 quick requests:
ā Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport
ā Join other āCX travelersā with the weekly CX Passport newsletter www.cxpassport.com
ā Accelerate business growthš by improving customer experience www.ex4cx.com/services
I'm Rick Denton and I believe the best meals are served outside and require a passport
Episode resources:
LinkedIn: Sam Stern | LinkedIn
CX Patterns newsletter: https://www.linkedin.com/build-relation/newsletter-follow?entityUrn=7062857517466316800Ā
CX Patterns Podcast: (Apple, Spotify)
LI Learning course: Customer Experience Strategy: Build A Customer-Centric Culture
United States
