The successful conclusion of the siege of John and Al’s was a rare bright spot for the NYPD in early 1973, when crime was soaring and the department’s reputation had been battered by scandals uncovered by the Knapp Commission. Later that spring, Frank Bolz created the Hostage Negotiation Team. We join the team for unprecedented access as Harvey Schlossberg describes the types of criminals who take hostages and how psychology can be used to peacefully resolve a crisis.

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