This Week: Elevating Customer Service, Rewards, and Loyalty with Verizon Consumer Group CEO, Sowmyanarayan Sampath
Update: 2025-06-30
Description
Analysts Don Kellogg and Roger Entner are joined by CEO of Verizon Consumer Group, Sampath, to discuss the company’s cutting-edge customer service strategies and forward-looking vision.
00:24 Enhancing customer service through technology
02:58 Proactive problem solving with AI
05:10 My Verizon app features and impact
08:31 Verizon's My Access rewards focus
09:55 Verizon's multi-tiered loyalty strategy
10:29 Long-term customer service goals
11:27 Episode wrap-up
Tags: telecom, telecommunications, wireless, prepaid, postpaid, cellular phone, Don Kellogg, Roger Entner, Sampath, Verizon, customer service, AI, case management, apps, Google, rewards, loyalty, vision
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