Join us in today's throwback episode as we talk with Sarah Allen from Ruby, a remote receptionist service that can streamline your business. Learn how to effectively bolster your reputation, earn more money, and save time and stress from your day to day.

Episode Highlights:

• Sarah mentions that she began her professional career in the trucking industry. (5:53 )
  


• Sarah discusses Ruby's goal of providing a better client experience and enhancing your reputation. (8:47 )
  


• Sarah discusses their workforce in the United States. (11:23 )
  


• Sarah explains that all of their receptionists go through extensive training because it's a difficult profession that must be able to be flexible and switch between different businesses. (12:50 )
  


• Sarah discusses how they manage calls for the brokerage. (16:38 )
  


• Sarah explains the types of feedback and reports that they provide to business owners. (25:26 )
  


• Sarah discusses the service package they offer. (31:57 )
  


• Sarah explains that their onboarding phase is when they determine what their client needs in terms of services. (36:02 )
  


• Sarah discusses how companies may contact Ruby to learn more about their products and services. (47:15 )
  


• If Sarah had a statement, piece of advice, or quotation that she wishes to display on a billboard for everyone to see. What would it be? (50:42 )
  

Key Quotes:

• “Ruby was born out of the idea of giving people back time in their day.” - Sarah Allen


• “All of our receptionists go through a lot of training, because it's a very hard job, they have to be flexible, and to just have that ability to switch between different businesses.” - Sarah Allen


• “It's your reputation on the line, and we take that very seriously. We are keeping your brand and we're keeping your reputation and that's the most important thing.” - Sarah Allen

Resources Mentioned:

• 
  Sarah Allen LinkedIn


• Ruby


• Cameron Pechia


• Thomas Comstock


• Valley Trucking Insurance