Tim Dunn, prioritising customer service, and Christmas timetable changes
Description
In this episode of Life on Rails, Lucy and Dom head to London Liverpool Street to meet renowned train historian and railway enthusiast Tim Dunn. Together, they explore the station’s fascinating past and uncover some of Tim’s most memorable railway stories.
They’re also joined by Neil Atkin, Greater Anglia’s Head of Customer Experience, who explains how passenger feedback helps shape continuous improvements across the network.
Plus, James Steward, Customer Service Manager at Greater Anglia, drops in to share what’s coming with the Railway 200 touring Inspiration Train, including what visitors can expect and when it will be stopping across the Greater Anglia network.
To round things off, Lucy and Dom bring you the latest updates in News in the Spotlight, including the key December timetable changes you need to know about.
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