Trade Business Secrets - Customer Curiosity with Coach Leanne
Update: 2024-12-09
Description
In this week's episode, Greg and Tradies Success Coach Leanne explore:
- the importance of understanding the customer journey in business
- Leanne's professional background and journey into coaching
- the common challenges faced by sole traders
- the fears associated with hiring and leadership
They emphasise the need for community support and the significance of finding mentors who understand the unique challenges of business ownership.
In this conversation, Leanne and Greg discuss the complexities of business growth, focusing on the importance of strategic hiring, understanding one's role as a business owner, and the evolution of leadership dynamics. They emphasise the need for intentional hiring practices, the significance of mapping the customer journey, and how effective leadership can enhance customer experience and operational efficiency.
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