In this episode of the e-commerce marketing podcast, host Arlen Robinson speaks with Matthew Stafford, CEO of Build Grow Scale, about the importance of e-commerce optimization. They discuss how brands can transform their sales by focusing on conversion rates rather than just increasing traffic. Matthew shares insights on common mistakes e-commerce brands make, the significance of customer feedback, and actionable strategies to reduce cart abandonment. The conversation also explores the role of AI in e-commerce and future trends in the industry, concluding with Matthew's personal experiences and insights.

Key Episode Takeaways:

• Traffic is not the main problem; conversion rates are.
• Most e-commerce stores convert at 2-3%.
• Optimizing existing traffic can double business revenue.
• Human behavior, not tricks, drives successful optimization.
• Brands often copy big companies without understanding their strategies.
• Customer feedback is crucial for website optimization.
• SMS recovery can significantly reduce cart abandonment.
• Clear communication on websites increases trust and conversions.
• AI will play a major role in the future of e-commerce.
• Simplicity in design is key to improving user experience.

For show transcript highlights, past guests, and more, visit: https://www.ecommercemarketingpodcast.com

Or on YouTube at:

https://www.youtube.com/@ecommercemarketingpodcast 

Twitter: https://x.com/emarketpodcast 

Facebook:  https://www.facebook.com/ecommercemarktingpodcast 

Instagram:  https://www.instagram.com/emarketingpodcast/ 

Past guests on the ecommerce marketing podcast include Neil Patel, Nemo Chu, Luke Lintz, Luke Carthy, Amber Armstrong, Kris Ruby and many more.

Thanks for listening. Be sure to subscribe and leave a review.