Transforming Healthcare with AI: Interactive Virtual Agents and Contact Centers
Description
In this week's episode Bryan is joined by Roni Jamesmeyer, Senior Marketing Manager at Five9, to explore how AI is reshaping healthcare through cutting-edge contact center solutions. With over two decades in the industry, Five9 began as a dialer software provider for call centers and has since evolved into a major player in cloud contact center technology. Roni shares her journey from traditional cabling to hosted voice services and discusses how Five9 now supports healthcare companies with AI-driven interactive virtual agents (IVAs). They dive into the transformative power of IVAs, the role of AI in improving patient experience, and how healthcare companies are meeting the consumer-driven demands of today’s patients. Tune in for an insightful discussion on the future of healthcare contact centers!
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