Transforming Tax Administration – Strategy, Systems & Stakeholders
Update: 2025-10-09
Description
Our host Shan Sun, Tax Technology Lead, Deliveroo interviews two special HMRC guests Jonathan Athow, the Director General for Customer Strategy and Tax Design at HMRC and Paul Aplin, Deputy President of CIOT and Chairs the Diploma in Tax Technology Committee. Jonathan and Paul provide insights into HMRC's Transformation Roadmap, its goal to be 90% digital by 2030 and the necessary steps to achieve that vision. They also discuss the complexities and main risks associated with the Single Customer Account.Finally, they delve into how HMRC is approaching AIintegration in a way that ensures fairness and maintains trust and aligns with the department’s wider accountability standards.
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