Transforming Travel with AI - Insights from Acai Travel and Amadeus
Description
In this episode of the Travel Tech series, we speak with Riccardo Vittoria, CEO and Co-Founder, Acai Travel, and Gabriel Langella, VP of Customer Operations, Travel Distribution at Amadeus. The conversation explores how AI is Transforming Travel operations, the power of startup-corporate partnerships, and what the future holds for human and Artificial Intelligence (AI) collaboration in the industry.
Tune in to this episode to understand:
➤ Why contact centers are becoming the control tower for next-gen travel operations and how Acai Travel is using AI agents and supervisors to automate intent recognition, task execution, and decision-making in real time
➤ The power of startup-corporate partnerships to drive meaningful innovation: hear how collaboration between Acai Travel and Amadeus unlocks speed and scale, combining bold thinking and complementary expertise.
➤ Where AI is going next in travel: from agentless operations and real-time orchestration to human and AI collaboration at scale
What can we expect in this next exciting chapter of our industry? Tune in to find out.
Speakers:
- Riccardo Vittoria, CEO and Co-Founder, Acai Travel
- Gabriel Langella, VP of Customer Operations, Travel Distribution, Amadeus.
To stay up to date on the latest news from Amadeus, and to catch the next episodes in our series, check out the Resource section on our website or follow us on Spotify or Apple podcasts.
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