Lessons on designing with care from content designers Jane McFadyen and Rachel Edwards.

We discuss the principles of trauma-informed design, how stress, anxiety and trauma impact the use of services, and practical strategies for creating clear, simple and empathetic content.

We share our personal experiences with numbers and the importance of trauma-informed design when designing services for people with dyscalculia and maths anxiety. 

Content warning: This episode includes themes such as death and bereavement, cancer treatment and trauma.

01:56 Personal experiences with numbers

08:52 Trauma-informed design principles

24:02 Impact of trauma on service use

08:52 Practical applications of trauma informed design

48:54 Numbers in services

57:42 Support for designers

01:08:36 New book: Designed with care

Follow Jane McFadyen on LinkedIn and Bluesky.

Follow Rachel Edwards on LinkedIn and Bluesky.

Buy Designed with care.

Transcript, bios and links available on accessiblenumbers.com/trauma-informed-design