Twitter Lets Customers Skip Recordings, And Make Choices : All Tech Considered : NPR
Update: 2012-08-26
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Once relegated to one-time promos and marketing campaigns, Twitter is now a tool businesses use to provide customer service. And for some customers, Twitter can be a deciding factor in what companies they do business with.
http://www.npr.org/blogs/alltechconsidered/2012/08/15/158781405/twitter-lets-customers-skip-recordings-and-make-choices
http://www.npr.org/blogs/alltechconsidered/2012/08/15/158781405/twitter-lets-customers-skip-recordings-and-make-choices
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