Recent developments in politics and regulatory frameworks are creating new considerations for the US collections industry. From Trump's return to the presidency to New York City's new debt collection requirements, organisations face both challenges and opportunities. But what do these changes mean for consumer outcomes and operational innovation?

In this timely discussion, InDebted's CEO and Founder Josh Foreman, and Chief Risk and Compliance Officer Laura White, share insights into:

• The power shift between federal and state regulators, and how this impacts collections strategy across different jurisdictions
  
  
• How new technologies could revolutionise consumer experiences — if regulations can keep pace with innovation
  
  
• Why well-intentioned consumer protection measures might actually be driving worse outcomes, and how to address this disconnect
  
  
• Critical lessons from markets where principle-based regulation is enabling better consumer outcomes and more innovative solutions

Welcome to the Better Debt Series, where — you guessed it — we’ll be talking all things related to making debt collection better.