In this episode,

We talk to an all-around design leader, Marilia Moita. She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. This episode was recorded when Marilia was still working with TalkDesk, and since then, she has moved to MalwareBytes as the Director of Research and Insights.

The listeners can learn about:

1. Customer experience and how we can enforce a customer centric culture within an organisation.


2. Leadership and Women in Tech.

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Links related to the podcast:

• https://medium.com/@marilia.moita


• Invisible Women: Data Bias in a World Designed for Men by Caroline Criado Pérez


• Radical Candor: Be a Kickass Boss Without Losing Your Humanity by Kim Malone Scott


• Digital Body Language: How to Build Trust and Connection, No Matter the Distance by Erica Dhawan


• Continuous Discovery Habits: Discover Products that Create Customer Value and Business Value by Teresa Torres

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