Quality is the framework used to systematically improve patient care. Quality improvement seeks to standardize processes and structure to reduce variation in care, achieve predictable results, and improve outcomes for patients, healthcare systems and organizations.



In this episode, Beverly Kirchner and J.D. Buchert discuss the foundations of quality metrics in healthcare, in both inpatient and outpatient settings. 



Beverly Kirchner is the Founder, Chief Compliance Officer, and Chief Operating Officer at SurgeryDirect, a healthcare company focused on the advancement of ambulatory surgical care. She is also the Owner and Chairman of the Board of Directors at Genesee Associates, an Ambulatory Surgical Center and surgical hospital development and consulting company. She holds a BSN, RN, CNOR and CASC.



J.D. Buchert is a Quality Specialist and Nurse Researcher for the Surgical and Trauma division at Parkland Health and Hospital System in Dallas, Texas. He holds a B.S. in Registered Nursing from West Coast University, a master’s degree in Family Practice Nursing from South University and a MSN in Quality, Safety & Compliance from Southern New Hampshire University.