Medicare open enrollment starts next week. In September, letters went out to recipients explaining that there would be changes. Some plans are being dropped completely. This has caused a great deal of confusion and concern. We address the changes and answer your questions.

In studio:

• Andy Napierala, vice president of Medicare and individual market sales for Excellus BlueCross BlueShield


• Rene Pettenski, manager of the Health Insurance Information Counseling Assistance Program at Lifespan

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