Unmasking False Hustle: Revolutionizing Customer Experience
Description
Join me for an exciting episode where I take a deep dive into the heart of my latest book, False Hustle. Many contact centers and CX leaders are unknowingly sabotaging their own success by focusing on misguided efforts to appear productive.
In this episode, I’ll be sharing insights on how to break the cycle of false hustle and transform customer experience from the ground up. We’ll explore how to strike the perfect balance between the efficiency of AI and the irreplaceable human touch.
Tune in for:
- Practical strategies to improve your contact center
- Real-world examples of CX transformation
- Actionable advice to make your customer service a genuine powerhouse of satisfaction and loyalty
Whether you're a contact center pro or just curious about the future of CX, this conversation is one you won’t want to miss
Discover exceptional, AI-driven contact center outsourcing with Expivia.
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