Caffeinators, you know we don't often have guests at the Vet Tech Cafe that aren't credentialed technicians, but when we do, it means it's an important conversation. This is one of those episodes. Caitlin Palmer came by recently and she is a career CSR and is on the President's Advisory Board for the North American Association of Veterinary Receptionists, NAAVR. Did you know that existed? Some amazing people have started that organization and we talk a lot about it and the role of the CSR, and also that sometimes contentious dynamic of the front vs back of the hospital. There is some real wisdom and entertainment in this episode, don't miss it!

Show Links:

https://naavr.org/

https://www.myvetcandy.com/blog/2025/8/4/from-vet-receptionist-to-comedy-queen-how-caitlin-palmer-is-helping-to-revolutionizing-veterinary-education

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