Vishal Gupta (Lexmark CTO) on Driving AI ROI, Building Ethics Boards & Enabling Business Outcomes
Description
In this episode of the CAIO Connect Podcast hosted by Sanjay Puri, we sit down with Vishal Gupta, Lexmark’s Global CTO, CIO, and SVP of Connected Technology — to discuss how he’s scaling AI-led transformation at a global level.
In this episode:
- Why the “push” AI model is over — and the board is now driving the pull
- How Lexmark is embedding AI into key products and business functions
- The 4 big changes AI brings compared to past tech cycles
- Building AI strategies that create tangible enterprise value
- Vishal’s philosophy on talent development and “AI as a superpower”
💡 A must-watch for any technology or business leader thinking long-term about AI.
📺 Watch now and subscribe for more insights from top CAIOs and CIOs.
Resources Mentioned:
https://www.linkedin.com/in/vishal-gupta-046149/
⏱️ Timestamps:
0:00 Podcast Highlights & Introduction
3:19 Vishal’s journey from engineering to C-suite and the importance of solving the right problems
5:58 The CIO/CTO role: a shift from a push to a pull model for AI
8:10 The democratization of AI and the unprecedented interest in the technology
9:48 The hype cycle: AI as both an opportunity and a distraction
11:31 The critical role of change management and prioritizing use cases
14:23 How to prioritize use cases with a steering team
18:16 An overview of Lexmark's business and its technology roots
19:10 Real-world AI use cases at Lexmark (extending product life, automated proposals, customer support)
24:12 ROI of AI and building trust with business leaders
25:04 The secret sauce: developing talent internally to get buy-in and drive results
31:15 The war for AI talent and the importance of enabling existing employees 34:31 The Technology Rotation Program (TRP) for college hires
37:22 The changing role of the CIO and the inevitability of change
39:07 Driving productivity gains across the enterprise
41:35 Defining and implementing agentic AI
45:59 The security of AI: trust but verify
55:33 The importance of an AI ethics board and responsible AI development
58:48 Lightning Round of questions
59:53 Final thoughts and farewell
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