In this episode of the PGA Professional Podcast, Brent interviews Warren Mercer, Head Professional at The Grange Golf Club and winner of the 2023 Club Professional of the Year for South Australia. Warren shares his journey from selling golf balls at age 15 to fund his equipment, to working in China and eventually managing a pro shop and teaching at The Grange. Warren gives his insights on staffing strategies, member engagement, the evolution of golf retail, and the importance of using cutting-edge technology to enhance both staff performance and member experiences.