The Sound of Silence podcast aims to shed light on the dismal state of customer service in this country. We delve into the various ways in which the customer experience has declined over the years and the impact it has on all of us.

Mark and David, who are entrepreneurs and have built some of the largest customer experience companies in the world, explore topics such as poorly trained service professionals, lack of empathy and bad cultures toward customers. The podcast feature interviews with many executives who will share their thoughts.

This is an informative and entertaining look at the true state of service in this country or as we call it… the Sound of Silence.