In this episode, Jordan Hollander, co-founder of Hotel Tech Report, shares insights on the evolving landscape of hotel technology, including the changing buying process, key technologies to watch, and strategies for successful implementation.

Listen now to learn about:

• The changing buying process for hotel technology - How buyers are becoming more sophisticated, and the shift away from trade shows to online research and reviews.
• Decentralization in decision-making - How technology purchase decisions are moving from centralized CIOs to functional areas, and the importance of empowering teams to make informed decisions.
• Advice for buying technology - The importance of being proactive, leveraging vendor knowledge, and acting as a fiduciary for your company by evaluating multiple vendors.
• Innovations in meetings and event sales technology - The rise of tools for real-time revenue management and sales automation, and examples of companies innovating in this space.
• Guest experience platforms - The emergence of integrated, modular platforms and how they are driving revenue and improving guest experiences.
• The importance of integration and best-of-breed solutions - Why hotels should focus on solutions that best serve their specific needs.
• Successful technology implementation strategies - Examples of hotels that have effectively piloted and scaled new technologies and the importance of setting KPIs and having a clear plan for technology rollouts.
• Upcoming AI tech stack advisor tool from Hotel Tech Report - How the new tool will provide end-to-end tech stack recommendations and audits.

Watch this conversation on YouTube

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands