What Do You Know About Alert Fatigue? An Interview with John Robertson
Update: 2024-07-31
Description
“People try to talk about the technical user experience at too high of a level. You talk about alert fatigue and you kind of understand what alert fatigue is just by the name. Yeah, there’s a lot of alerts. But watching it in action is different.”
In this episode, Heidi interviews John about what he’s learned about designing for security analysts. We talk about:
- The importance of understanding user workflows. “Alert fatigue” is just a saying until you actually observe it in action.
- While trust is hard to measure, it’s critical for improving the security user experience.
- Practical tips on how to promote cross-disciplinary collaboration.
John Robertson is a researcher interested in the experience of technical users, especially those in cybersecurity. Recently his focus has been understanding workflows of Cybersecurity Analysts in Security Operations Centers.
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