What Really Happens When AI Becomes Your Teammate ft.Brady Bluhm & Kalpana KrishnaKumar (Gainsight)
Description
How Kalpana, our Enterprise CSM, Scaled Her Book of Business by 40% With AI
Kalpana Krishna Kumar, an Enterprise CSM at Gainsight, and Brady Bluhm, Senior Product Manager at Gainsight, join the show to share how they’re reimagining customer success with AI. From Kalpana’s 40% increase in her book of business to Brady’s unlikely journey from child actor to AI trailblazer, this episode is full of surprising stories about scaling, stress relief, and the human side of AI. Together, they reveal how AI is less about automation and more about unlocking the best version of yourself.
What you’ll learn:
1. How Kalpana scaled her accounts by 40% without burning out.
2. Why peace of mind is one of AI’s most underrated benefits.
3. The grassroots AI movement that transformed Gainsight.
4. Brady’s personal workflow hacks for integrating AI into daily work.
5. Why AI isn’t replacing CSMs—it’s making them stronger.
Check out the Key Takeaways & Transcripts: https://www.gainsight.com/presents/series/unchurned/
Where to Find Brady Bluhm
LinkedIn - https://www.linkedin.com/in/bradybluhm/
IMDb - https://www.imdb.com/name/nm0089603/
Where to Find Kalpana Krishna Kumar
LinkedIn - https://www.linkedin.com/in/kalpana-krishna-kumar/
Where to Find Josh:
LinkedIn: https://www.linkedin.com/in/jschachter/
In this episode, we cover:
0:00 - Preview
1:00 - Meet Brady & Kalpana
3:35 - First steps with AI
8:24 - Grassroots AI education at Gainsight
10:50 - Scaling book of business by 40%
17:13 - Why AI gives CSMs peace of mind
19:01 - Find a meeting recording tool
24:34 - Predicting the future of CS
25:05 - Building personal AI agents & say goodbye to busy work
35:03 - Closing reflections
Referenced:
- Staircase AI - https://www.gainsight.com/staircase-ai/
- Gamma - https://gamma.app/
- NotebookLM - https://notebooklm.google/
- Claude - https://claude.ai/
- Zoom AI Companion - https://www.zoom.com/en/products/ai-assistant/
United States
