DiscoverNordic Circular Design Programme PodcastWhat is a Circular Customer Experience?
What is a Circular Customer Experience?

What is a Circular Customer Experience?

Update: 2025-01-28
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Description

Circular business development has long focused on technical feasibility and closing the value chain loop, with R&D often starting with product design. While essential, these approaches overlook a critical element: the customer. In this episode, we’ll discuss how companies can tap into the human factor to transform behaviour patterns and build a truly circular economy.

Guests: Heidi Tulensalo, Lindström; Henrik Taudorf Lorensen, TAKT; Therese Balslev, Danish Design Centre, Filipe Camaño Garcia, Manager, Global Circularity Protocol

Hosts: Mia Steentoft, Danish Design Center, Anne Raudaskoski, Ethica

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What is a Circular Customer Experience?

What is a Circular Customer Experience?

Nordic Circular Design Programme