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In this episode, I share why learning to say “no” can be one of the most powerful tools in your pool service business. Whether it’s an account that drains your energy, a customer who constantly asks for extra work without paying for it, or cleanup jobs that just aren’t worth your time, knowing when to walk away keeps your business strong and profitable. I’ll give you real-world examples from my own route and practical ways you can politely say “bye” without burning bridges.

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