In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger.

Highlights from the Episode:

• Different Personalities, Different Roles: Explore why certain personalities gravitate towards sales vs. CS, and how these differences benefit customers.
• The End-of-Month Reality: Grant shares an honest perspective on quota pressure and how it impacts both teams.
• Building Customer Trust: Learn how early CS involvement in sales can transform skeptical prospects into confident customers.
• Managing Team Dynamics: Practical insights on handling expectation mismatches and maintaining professional unity.

Whether you're in sales or customer success, this episode offers refreshing insights on how different teams can work better together while staying true to their unique strengths.

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